As well as choosing a policy that is right for your school or academy, it’s also important to choose an insurance provider that you trust and are comfortable with. These are some of the key things to look out for and ask an insurer before you make your decision.
Financial stability
When taking out an insurance policy you need to know that your insurer has the financial strength and stability to pay claims, so it is worth asking...
What insurer underwrites the policy and what rating do they have?
XL Catlin Insurance Company UK Limited, part of the AXA XL Group. XL Catlin Insurance Company UK Limited has the following financial strength ratings: Standard and Poor's AA-, A.M Best A+. This ensures our policy is one of the most financially secure available.
Specialisms
Beware of ‘general’ insurance providers who offer teacher absence insurance. Often their lack of experience in the education sector means the policies are not relevant and will therefore exclude a lot of claims that you would expect to be paid, so ask them...
Are you specialists in the education sector?
Yes, we only work in the education sector.
Claims handling
It’s important to deal with a company that can handle claims efficiently, so that you receive the correct reimbursement quickly and easily. Make sure you find out...
What is your average claims payment time?
Five days
Do you handle claims in house or do you use external loss adjusters?
We have a dedicated in-house claims handling department who will keep in touch with you throughout the process. This means your sensitive data will not be passed onto a third party and we can handle your claim quickly and efficiently.
Policy management
If you take out a staff absence insurance policy the chances are you will need to amend staff lists and make a claim, so it’s worth asking...
How do I manage the policy?
We have an excellent online client portal which enables you to manage staff lists, make claims, track claims progress, change term dates and much more. No need to fax your personal information to an open office.
Is sensitive data kept secure?
Absolutely. the online client area is SSL secured and because we don’t use external loss adjusters we never have any reason to pass your details onto any third parties.