When choosing your staff absence insurance provider, it is important to deal with a company that can handle claims efficiently, so that you receive the correct reimbursement quickly and easily.  We pride ourselves on our speed, efficiency and customer service when dealing with our schools claims. 

All claims are managed by our dedicated in-house claims team to ensure competent and compliant management in line with Financial Conduct Authority (FCA) requirements. Moreover, our schools have access to their assigned claims handler for a professional and personal service. 

To ensure that our schools sensitive claims data is kept secure, we have invested heavily in our client portal’s security. As a result, it has an SSL encryption certificate. SSL (Secure Sockets Layer) is the technology behind establishing an encrypted connection between a web server (host) and a web browser (your school). This connection between the two makes sure that all the data passed between them remains private and intrinsic.

When you are choosing your staff absence insurance provider, make sure you find out… 

What is your average claims payment time?

Our answer: 5 days

Do you handle claims in-house or do you use external loss adjusters? 

Our answer: Unlike many other providers we do not use outside loss adjusters to settle your claims and all your confidential information remains with us at all times. Our claims department is staffed by an experienced team of professionals and you will be given your own claims manager who will be available to deal with any questions you have. 

Is sensitive claims data kept secure? 

Our answer: Yes. We have invested heavily in insuring you data is secure, as a result our client portal has an SSL encryption certificate giving you total peace of mind. 

To find out more about the many benefits of choosing Absence Protection for your staff absence cover, please visit the ‘our benefits’ page of our website here. Moreover, you can get an instant online quote here.